Cyrus will accept returns for refund or exchange within 30 days of the original purchase date. Products must be unopened/unused and be returned in the original packaging along with a copy of the original invoice or invoice number.
If the item you received is faulty, please return it within 30 days together with a copy of the original invoice, and we will happily replace or refund it. In the event of a return, and provided that you follow our returns process, the cost of shipping of the faulty item will additionally be refunded to the account that the purchase was originally completed on.
To begin the refund process, email us at firstname.lastname@example.org with your invoice number as the subject line to request your return.
Next, send your order to “Cyrus Audio Ltd. Ermine Business Park, Huntingdon, Cambridgeshire PE29 6XY”. Cyrus will refund your order up to 14 days from the date we receive the returned product. If a discount code was used in your order, then your refund total will be adjusted to reflect this.