Support

Global service

Our service and support is headquartered in the UK at our base in Cambridgeshire. For our many global customers though, we have service hubs in various continents, trained by us and capable of providing the same world-class support.

Global Service centres

Contact us

Contact our sales, marketing, technical support, or finance teams.

Complete this form and we’ll get back to you as soon as possible.

Get in touch

Firmware Updates

If you would like to benefit from our latest improvements to your Cyrus product, you may need to update the firmware. Find full details on how to do this here.

Update Your Firmware

Warranty

We trust you will enjoy our award winning hi-fi products as much as we enjoy engineering them. We recommend that all owners register their products to benefit from our excellent support services.

Our Commitment

Register your product

Have you purchased a Cyrus product? Register it here to keep track of your purchases quickly and easily. This will help us if you need support later too, so is highly recommended.

Register your product

User Manuals

Have you lost your user manual? Find and download from a variety of current and discontinued models in multiple languages.

Download a user manual

FAQs

Here you’ll find the answers to those questions we are asked most frequently, all neatly organised by category. We’ll keep this updated and relevant, and if there’s anything you think we should include here, please let us know.

Frequently Asked Questions

Servicing

Whether you want to ensure your product keeps working long into the future, or you need a repair, this is where you will find all of the information you need. A service involves not only repairs to correct any faults that may have occurred, but also a complete inspection and overhaul of the unit. The end result is that your unit may come back sounding not just as good as new – but better!

Find out more

Upgrading

Want to improve your system further? Many Cyrus products are uniquely upgradeable. Cyrus’s unique upgrade scheme allows you to maximise your investment in your Cyrus hi-fi and keep your system up-to-date with our latest sonic and feature improvements. Find out more here.

find out more

Other Resources

Do you want to update the firmware in your product? Are you seeking a user manual for something you’ve purchased?

Here you’ll find links to everything you’ll need.

Resources

Forum

The Cyrus Forum is where you can find the answers to your questions. Join our community of helpful enthusiasts and share your knowledge and experiences, discuss your latest purchases, ask others for their musical opinions and favourites, or just tell everyone what you did at the weekend. We want to make the forum a useful place for all lovers of hi-fi and music, so please join us.

Join the conversation

Legacy Products

Cyrus has been manufacturing class-leading products for well over 30 years.

If you have an older product and are looking for some information, you might well find it here.

[Note] Due to a recent data outage, we are currently rebuilding these pages. If there’s something specific you need, you can probably find it here

View resources

Join our community

Cyrus Audio has a variety of social media channels with a wide range of information and chat. Join our community and discover, experience and share all things #CyrusAudio.

Designed & Engineered in the United Kingdom

Cyrus Audio Ltd, Registered office: Ermine Business Park, Huntingdon, Cambridgeshire, England, PE29 6XY Company Registration Number: 05158466 - V.A.T Registration Number: 844 4689 89